Refund & Cancellation policy
Last Updated: January 10, 2023
The terms of this Policy (as defined hereinafter) are an electronic record in terms of the Indian Contract Act, 1872, the Information Technology Act, 2000, the rules made thereunder, as may be amended, supplemented or re-enacted from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Cedreto Marketing Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at M-17, Gyan Deep Sagar Vihar Colony, Vaishali Nagar, Ajmer Rajasthan – 305001, India (“DYT”, “Company” or “we” or “us” or “our”) owns, manages and operates Do Your Thng Studio (“DYT Studio”) through its website available at https://studio.doyourthng.com/ and mobile application (collectively referred to as “DYT Studio Platform”) to facilitate a platform to its users for conducting workshops (“Workshop”) which includes (i) the host of such Workshop (“Host”) and (ii) the attendee of such Workshop (“Attendee”) (collectively referred to as “User” or “Users” or “you” or “your”).
We understand that Users of DYT Studio including Host and Attendee may wish to withdraw from participating in any Workshop. This cancellation policy (“Policy”) sets out the procedures and policies to regulate the cancellation or withdrawal request of any Host or Attendee and refund thereof, if applicable.
The Workshop may be cancelled by us before or after you register to host or attend it at DYT Studio Platform.
I. APPLICABILITY OF POLICY
This Policy applies to all the Users of DYT Studio Platforms. By agreeing to use DYT Studio Platforms and/or initiating a request to participate in any Workshop on DYT Studio Platforms, you are hereby deemed to have read and understood the terms of this Policy and agree to be bound to these terms thereof. If you do not agree to the terms of this Policy, you are advised to not use, transact or initiate any request on the DYT Studio Platforms.
The Company reserves the right to amend, change, modify or substitute at any time by posting an updated Policy. You are requested to visit this page periodically to review the most current Policy binding you.
II. CANCELLATION TERMS FOR HOSTS
Any Host who chooses to create an account on the DYT Studio Platform and thereby wishes to register to conduct a Workshop shall be bound by the terms and conditions stipulated in this Policy. After registering at DYT Studio Platform for conducting a Workshop, Host is allowed to cancel any or all Workshop only in accordance with the terms of this Policy.
Host can cancel a Workshop, in an exceptional circumstance, by submitting an email request for the same at firstname.lastname@example.org. However, Host is not permitted to cancel any Workshop 2 (two) hours prior to the Go-Live Schedule for any reason whatsoever. Such cancellation requests will be reviewed by our team and may be accepted, rejected, partially accepted, or partially rejected, depending on the timeline of the Workshop.. Go-Live Schedule shall mean the time at which the Workshop will be released for the viewers/Attendee to attend.
III. REVIEW CRITERIA
The request to cancel the Workshop will be reviewed and monitored by our team. The cancellation request will be accepted only if the reason for cancellation is found reasonable to our team. Frequent cancellation of Workshop by Host can affect the flow of workshops and put your association with DYT on review on grounds of responsiveness, loyalty, and quality of association.
IV. CANCELLATION TERMS FOR ATTENDEE
Any Attendee who wishes to attend and book a slot for attending a Workshop at the DYT Studio Platform shall be bound by the terms and conditions stipulated in this Policy. An Attendee is required to book a slot for attending a Workshop by making the payment of the booking amount at DYT Studio Platform. Any payment once made towards the booking of a Workshop will not be refunded by the Company. The Attendee can cancel its booking by submitting an email request for the same at email@example.com. The cancellation request will be reviewed by our team. The Company reserves the right to accept, reject, partially accept, or partially reject such cancellation requests or give an opportunity to the Attendee to book a slot to attend any other Workshop at DYT Studio Platform.
Any payment once made towards the booking of a Workshop will not be refunded by the Company. However, the company reserves the right to cancel a workshop due to insufficient enrollments, host illness or force majeure events. In case the Company cancels a workshop, 100% of the fees will be refunded to attendees. Refund of the duplicate payment made by the attendee will be processed via the same source (original method of payment).
If you have any questions/queries/clarifications regarding the contents of this Policy, please contact the Company at firstname.lastname@example.org. Please note that for the purpose of validation and taking your service request, you may be required to provide certain information (including, without limitation, the contact number or registered mobile number, etc.).
VII. GRIEVANCE REDRESSAL
Any grievance with respect to your cancellation request or this Policy will be addressed in accordance with the grievance redressal policy of the Company.